Refund Policy

A welcome to EYES ON SPA, the website/Site (hereafter "EYES ON SPA", "we", "us") owned and managed by Eyes on Spa. Unless specifically and separately agreed in the present agreement or any other similar agreement, this Agreement serves the Client's (hereafter "you") and Eyes on Spa's relation and further governs the usage of Eyes on Spa's services by you. The present agreement also administers the practice of eyesonspa.com (hereafter "the website") and other affiliated services by you.

We advise and urge earnestly that you please carefully go through the terms of the present agreement. Your express move of subscribing constitutes an acknowledgment that you have read and completely understood the facets, aspects, implications, and effects of the present agreement, and you expressly consent to be obliged by the terms of the present agreement without any restrictions and qualifications.

1. Platform and Services: Introduction

Eyes on Spa is a specialized client acquisition and marketing agency dedicated exclusively to spa, wellness, and salon businesses across India, Dubai, and Singapore. Eyes on Spa envisages providing spa owners with proven marketing systems, AI-powered automation, package profit systems, reputation management, and complete client acquisition infrastructure to scale their spa businesses predictably. The CONSULTANT shall utilize its best efforts to provide the CLIENT with professional practice management analysis, marketing execution, and evaluation with recommendations based on CONSULTANT'S tried and proven consulting techniques. The CLIENT understands that recommendations made by the CONSULTANT are purely advisory and that the CLIENT must exercise CLIENT'S independent judgment about the application of those recommendations.

2. Deliverables

As a part of the Agreement, the Client will have access to the following:

2.1. Marketing, consulting, and execution services around building client acquisition systems, spa business systems, team training, messaging, unique methodology, funnel building, lead generation, ads management, sales conversion, package profit system implementation, reputation management, and client retention during the duration of the present agreement, as deemed necessary by CONSULTANT.

2.2. Once your service begins, you'll receive phase-wise implementation to assist you in growing your spa business:

Phase 1: INSTALL (Month 1)

Complete setup of Google Ads, Meta Ads, AI Communication Agent, custom landing page, CRM configuration, offer creation, Google Business Profile optimization, and 5-Package Profit System design.

Phase 2: SCALE (Month 2-5)

Ad scaling, package upsell automation, database reactivation campaigns, review generation system activation, and consistent lead flow optimization.

Phase 3: COMPOUND (Month 6+)

System runs on autopilot with predictable client acquisition, therapist stability, repeat customer retention, and organic Google ranking benefits.

Each Client will be provided with a comprehensive support system that includes a dedicated Consultant assigned for ongoing guidance, weekly WhatsApp updates, and a monthly strategy call to facilitate continuous progress review and tailored support throughout their spa's growth journey.

2.3. That CLIENT understands and agrees that should the CONSULTANT be unable to provide the service at the scheduled date, day, and time specified in clauses 2.1 and 2.2 of this agreement due to circumstances out of the control of CONSULTANT, the CONSULTANT will reschedule this service for CLIENT at the earliest possible time agreed to by both CLIENT and CONSULTANT.

2.4. That We reserve the right to modify the service delivery methodology, content, schedule, duration, or any other aspect at any time without prior notice. The CLIENT understands and agrees that such changes may affect the services provided by the CONSULTANT.

2.5. That after the CONSULTANT provides recommendations and implementation guidance, the CLIENT will be required to communicate with us at [email protected] regularly for feedback and results tracking.

2.6. Support via WhatsApp, community, and email with a dedicated consultant excluding weekends.

2.7. Duration of core service delivery, community access, and consulting is as per the engagement agreed upon at the time of enrollment.

3. Exchange or Payment, Charges

3.1. That every CLIENT who subscribes to the services available with Eyes on Spa has to prepay the amount mentioned on Eyes on Spa's platform, and on successfully making the payment, the client will be provided complete access to the services of Eyes on Spa.

3.2. That all payments for services, subscriptions, or programs will be made exclusively through Razorpay. By making a payment through these services, you agree to comply with the terms, conditions, and privacy policies of the respective third-party platforms.

3.3. That the CLIENT'S enrolment in any service will be confirmed only upon successful receipt of full payment as per the invoice raised. A confirmation email regarding your payment and enrolment will be sent to the registered email address within 48 hours of the transaction.

3.4. That the CLIENT shall be solely responsible for any applicable taxes, charges, or levies imposed under prevailing laws in connection with the purchase of any service or subscription. GST shall be applicable as per statutory guidelines.

3.5. That in the event that the CLIENT'S payment is declined by their bank, card issuer, or the payment gateway, we are under no obligation to provide them access to any service or program. In case of a failed transaction where the amount has been deducted but services were not provided, client shall send us the intimation with complete transaction details on our registered Email id [email protected]. Upon verification, the amount will either be adjusted against your enrolment or refunded (if eligible) within 7 working days.

3.6. That we do not store or have access to CLIENT'S full payment information, including credit/debit card numbers, CVV, or banking passwords. All sensitive data is securely collected and processed directly by the payment gateway. While we take reasonable precautions to safeguard transactions, we shall not be held liable for any loss or damage arising directly or indirectly from unauthorized access, fraud, or security breaches beyond our reasonable control.

3.7. That the ad budget (Google Ads, Meta Ads, etc.) is a separate expense borne directly by the CLIENT and paid to the respective advertising platforms. Eyes on Spa does not collect or handle ad spend funds.

4. Registration Procedures, Processes, Usage, and Functioning

Eyes on Spa provides an intuitive setup for the Client to apply for services. The Procedure involves the client:

4.1. Visiting the Website or enquiring on online platforms, going through the preview to get a better idea of the services offered, and if interested, paying a nominal application fee for booking a strategy call.

4.2. The CLIENT receives a consultation call from Eyes on Spa at his/her scheduled time subject to the availability of our team.

4.3. Based on the strategy call outcome, if the CLIENT is selected as a good fit and enrolls in the service, the payment terms will be as per the agreement signed between both parties at the time of onboarding.

4.4. If the CLIENT fails to attend the scheduled strategy call without at least 24 hours prior notice, the CLIENT waives the right to reschedule and may be permanently removed from future booking availability. The strategy call application fee is non-refundable once the call has been conducted or the slot has been missed without prior notice.

4.5. The CLIENT shall provide the required documentation and information (including but not limited to Google Business Profile access, Meta Business Suite access, existing customer database, spa performance metrics, and any other relevant business data) within seven (7) days from the date of the relevant request made by Eyes on Spa, via official mail at [email protected].

4.6. The customer has the right to make changes to their personal data at any time by sending a corresponding request to Eyes on Spa's email: [email protected].

4.7. Access to Eyes on Spa systems, dashboards, and CRM tools is granted only to the designated CLIENT and one (1) authorized team member (typically the spa manager or receptionist). Unauthorized sharing of access credentials, dashboards, or proprietary materials is strictly prohibited and may result in immediate termination of access without refund.

4.8. Once onboarding begins, the CLIENT will be required to respond to leads generated by our system, follow the operational SOPs, and provide regular performance data. Failure to do so may impact service delivery and the performance guarantee.

4.9. All official communication shall be conducted via email at [email protected] and via WhatsApp on the registered client number. If the CLIENT requires a pause during the engagement period, they must inform Eyes on Spa in advance by emailing [email protected].

4.10. In the event that a CLIENT is unable to continue the service due to unavoidable circumstances, we may, at our sole discretion, allow the CLIENT to pause the service for up to 30 days. Such requests must be made in writing during the active engagement.

4.11. We are committed to maintaining the performance and reliability of our services. In the event of a technical glitch or issue, our support team will acknowledge and respond within 48 hours of notification.

5. Prohibited Conduct

Users of the website and clients of Eyes on Spa agree not to engage in any of the following prohibited activities:

• 5.1. Restrict, inhibit, or interfere with any other user's ability to use and enjoy the website or services.
• 5.2. Use the portal to impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation.
• 5.3. Interfere with or disrupt any servers or networks used to provide the website, CRM, or ad accounts.
• 5.4. Use our services to instigate, encourage, or engage in illegal activities.
• 5.5. Gain or attempt to gain unauthorized access to Eyes on Spa systems, CRM, dashboards, or any accounts.
• 5.6. Post or transmit any content that is unlawful, threatening, abusive, defamatory, or otherwise indecent.
• 5.7. Post or transmit any content that infringes upon intellectual property rights of Eyes on Spa or third parties.
• 5.8. Post or transmit any content containing viruses, malware, or any other harmful components.
• 5.9. Post, transmit, or otherwise exploit any Eyes on Spa content, software, SOPs, templates, or materials for commercial purposes without prior written authorization.
• 5.10. Collect or harvest email addresses or other personal information from Eyes on Spa systems for marketing or other unauthorized purposes.

6. Defamation and Reputational Harm

The Client agrees not to engage in any act, directly or indirectly, that may harm the reputation, goodwill, or public perception of Eyes on Spa, its founders, team members, affiliates, services, or its offerings, including but not limited to posting or encouraging defamatory, false, misleading, or malicious statements, reviews, or content on any public or private platform (including social media, forums, blogs, or review sites). Any such act of defamation, slander, or coordinated attempt to damage the credibility of Eyes on Spa—whether individually or in collusion with others—shall be considered a material breach of this Agreement. In such cases, Eyes on Spa reserves the right to terminate the service and pursue appropriate legal action, including claims for damages, injunctions, and other remedies available under applicable law, including but not limited to provisions under the Indian Penal Code and the Information Technology Act.

7. Affiliate and Third-Party Link Disclosure

7.1. That some of the links provided on our website, within our services, or through our communications may be affiliate links. This means that if you click on such a link and make a purchase through the third-party website, we may derive a minimal financial gain — at no additional cost to you.

7.2. That we only promote products or services (such as CRM tools, automation platforms, or ad management software) that we believe may add value to our users. However, we do not control or influence the content, policies, or practices of any third-party websites.

7.3. That we shall not be liable for any loss, damage, claims or disputes arising out of your interaction with such third-party services (Meta, Google, Razorpay, GoHighLevel, etc.), including but not limited to issues related to payment, performance, or quality. The client is encouraged to perform their own due diligence.

7.4. That the information, products, and services offered on or through the site and by Eyes on Spa and any third-party sites are provided "as is" and without warranties of any kind, either express or implied.

8. Client Obligations and Other Disclaimers

8.1. The Client shall make advance payment for the services as per the agreed schedule in order to gain access to Eyes on Spa's marketing systems, dashboards, and consulting.

8.2. The Client agrees to adhere to and comply with all current and future policies, terms of service, and guidelines issued by Eyes on Spa.

8.3. The Client shall act in good faith and shall not transfer, share, or otherwise grant access to any third party to the materials, SOPs, or services provided under this Agreement.

8.4. The Client shall not copy, reproduce, imitate, modify, or distribute any content, template, SOP, script, or material provided by Eyes on Spa, whether in part or whole, in any form or by any means, without prior written authorization.

8.5. The Client shall not object to or restrict Eyes on Spa from referencing its involvement in the Client's business success for the purposes of publicity, marketing, or promotional activities (with client identifying details anonymized where explicitly requested).

8.6. The Client shall respond to leads generated by our system within a reasonable timeframe (ideally within 15 minutes during business hours) to maintain lead quality and conversion rates.

8.7. The Client shall maintain the agreed minimum monthly ad budget as recommended by Eyes on Spa for the performance guarantee to remain valid.

8.8. Any deviation from the above will entitle unilateral termination of this agreement and thus taking away any claims of refund to the client.

9. Termination

9.1. Termination for Unprofessional Conduct: Act professionally at all times during the engagement. This includes avoiding material theft, proprietary infringement, profanity, indecorous behavior in calls, or any other actions considered unprofessional. If such behavior occurs, the contract may be terminated, and the subscription amount forfeited.

9.2. If you are not cooperating with the process: Eyes on Spa holds all the right that if you are not cooperating and not implementing the process as instructed, not following the necessary system process, not responding to leads, or not maintaining agreed ad budgets, Eyes on Spa may pause your service and may terminate the engagement due to such non-cooperative activities with absolute zero refund/compensation, and this case shall be considered null and void in the eyes of the law.

9.3. Voluntary Termination by Client: The Client may terminate the service at any time by providing 15 days written notice via email to [email protected]. Service will continue until the end of the current billing period, and no refunds will be issued for any partially used period.

10. Effects of Termination

After receipt of notice of termination:

• 10.1. All contractual relationships between Eyes on Spa and the client will cease to exist;
• 10.2. Eyes on Spa will reserve its right to exercise any legal remedy available to it in case of any damage affected due to the client's action;
• 10.3. If a part of the contract is terminated, then both Eyes on Spa and the client will strive to continue complying with the terms of the contract that are not terminated;
• 10.4. Eyes on Spa has the authority to restrict access to the CRM, dashboards, and proprietary materials offered to the client;
• 10.5. Ad accounts and business assets created for the client will be transferred to the client upon written request, subject to all outstanding invoices being settled.

11. Refund

11.1. Strategy Call Application Fee: The nominal application fee paid for booking a 1-on-1 strategy call is non-refundable once the call has been conducted. Missed calls without 24-hour prior notice will not be eligible for refund or rescheduling.

11.2. Monthly Service Fee: The monthly service fee is billed on a monthly cycle. If the CLIENT chooses to discontinue the service, no refund will be issued for any partially used month. Service will continue until the end of the current billing period upon which no further charges will apply.

11.3. Performance Guarantee Refund: Eyes on Spa may, at its discretion, offer a performance-based refund of paid service fees if the mutually agreed performance benchmarks (as specified in the written agreement signed at onboarding) are not met, subject to ALL of the following conditions:

• The Client has been an active subscriber for the full agreed engagement period without interruption.
• The Client has maintained the recommended monthly ad budget throughout the engagement.
• The Client has responded to all leads generated within a reasonable timeframe.
• The Client has not made unauthorized changes to ad accounts, landing pages, CRM configurations, or any other system components.
• The Client has followed all operational recommendations provided by the assigned Consultant.
• The Client has provided access to all required platforms (Google Business Profile, Meta Business Suite, etc.).

11.4. What is NOT refundable in any case:

• Ad spend paid directly to Meta, Google, or any other advertising platform;
• GST and any other applicable statutory taxes;
• The strategy call application fee (once the call is conducted or missed without notice);
• Any third-party tools, subscriptions, or software purchased by the client;
• Any partially used service period.

11.5. Eyes on Spa makes refund decisions in each case individually and at its own discretion. The Client is obliged to provide all information based on the payment documents requested by Eyes on Spa.

11.6. Refunds will only be issued if you strictly comply with all instructions and directions provided by Eyes on Spa from time to time, and if you complete all onboarding requirements within the specified timeframes.

11.7. If you do not follow the execution instructions as taught by the consultant, delay the execution by 30 days or more from the day of learning it, do not respond to leads generated, or make any change in the process and execution strategies without prior approval, it shall be equal to no refund, and it shall be considered null and void.

11.8. If we suspend or terminate your access due to violation of terms and conditions like sharing proprietary material, misuse, abusive conduct, defamation, or breach of confidentiality, you will not be entitled to any refund or compensation.

11.9. We reserve the right to revise our service fees, subscription charges, and payment terms at any time at our sole discretion. However, any such revisions shall not affect payments that have already been made prior to the effective date of the changes.

12. Confidential Information

12.1. "Confidential Information" Defined: During the term of this Agreement, Eyes on Spa will be disclosing valuable, confidential, and proprietary information required for delivering the client acquisition system. Unless specifically excluded in this Agreement, Eyes on Spa "Confidential Information" shall mean any such information provided to the client or to which the client has or is given access, in whatever form, verbal, electronic, or video graphic, including, but not limited to: Ad creatives and copy, landing page templates, funnel structures, CRM workflows, GHL automations, follow-up sequences, WhatsApp scripts, reel scripts, receptionist SOPs, pricing frameworks, package systems, dashboards, reports, sales call scripts, and any other proprietary material created by Eyes on Spa.

12.2. Non-Disclosure: No client will, without prior written consent of Eyes on Spa, disclose Eyes on Spa "Confidential Information" to any third party or otherwise jeopardize the confidential nature of such information. The Client agrees that all Eyes on Spa "Confidential Information" will be held in the strictest confidence and will not be copied, reproduced, or altered, either in whole or in part, by any method whatsoever unless agreed upon in writing by Eyes on Spa.

12.3. Required Disclosure: We reserve the right to disclose any information as may be required by law, regulation, legal process, or governmental request.

12.4. Injunctive Relief: The Client acknowledges that breach of this section will give rise to irreparable injury to Eyes on Spa. Accordingly, Eyes on Spa may seek and obtain injunctive relief against the breach or threatened breach of the foregoing undertakings, in addition to any other legal remedies that may be available.

12.5. Return of "Confidential Information": Upon the earlier request of Eyes on Spa or the expiration or termination of this Agreement, the Client will return all "Confidential Information", in whatever form or media, retaining no copies of the same, or destroy such information and certify in writing that such destruction has been effected.

13. Title, Proprietary Rights

All services performed hereunder, including but not limited to landing page templates, CRM workflows, ad campaigns, funnel structures, package systems, SOPs, scripts, dashboards, reports, and all other documentation developed for or relating to Eyes on Spa or the services shall remain the property of Eyes on Spa and may not be used by the client for any other purpose except for the direct benefit of the Client's spa business. Client shall not sell, transfer, publish, disclose, rent, lease, loan, license, or otherwise make available to others any part of the service material or copies thereof.

All applicable rights to patents, copyrights, trademarks, trade secrets, and all other Intellectual Property Rights in and to the Service Product are, shall vest, and shall remain in Eyes on Spa.

14. Indemnification

14.1. "Losses" means all claims, actions, losses, liabilities, damages, and costs (including taxes) and all related costs and expenses (including reasonable attorney's fees and disbursements).

14.2. Client undertakes to indemnify, defend, and hold Eyes on Spa, its affiliates, and its respective officers, directors, employees, agents, successors, and assigns harmless from and against all Losses arising out of or relating to:

• Any act or attempt to act that constitutes piracy of the material provided by Eyes on Spa, which is covered under Eyes on Spa "Confidential Information";
• Any act or attempt to act that has an effect of breach of the terms of the present agreement that directly or indirectly causes any damage to Eyes on Spa.

15. Limitation of Liability

15.1. In no event will Eyes on Spa be liable for consequential, incidental, indirect, punitive, exemplary, or special damages, however caused and based on any theory of liability arising out of or relating to this Agreement, except in the case of gross negligence.

15.2. Eyes on Spa's aggregate liability hereunder shall not exceed the total service fees paid by the Client in the preceding 6 months.

16. Publicity and Exhibition of Results

16.1. On entering into the present agreement, the client relinquishes certain rights in favor of Eyes on Spa, including the right to publicize and exhibit the resultant success of the client after using Eyes on Spa's services (with identifying details anonymized upon written request).

16.2. Eyes on Spa is under no mandate to take any prior permission from the client to publicly display success stories, revenue milestones, or business improvements resulting from the services subscribed to by the Client, unless the Client explicitly requests confidentiality in writing at the time of onboarding.

16.3. Eyes on Spa will not use any trademarks, copyrights, service marks, logos, or Confidential Information of the Client's spa without the consent of the Client.

17. Non-Compete

17.1. The Client hereby agrees not to directly or indirectly compete with the business of Eyes on Spa during the term of the agreement and for a period of Six (6) Months following the expiration or termination of this contract, notwithstanding the cause or reason for termination.

17.2. The Client shall not, during or after the engagement, use Eyes on Spa's proprietary systems, methodologies, SOPs, or templates to set up a competing spa marketing agency or offer similar services to other spa owners.

18. Severability

If any provision of this Agreement shall be held to be illegal, invalid, or unenforceable, such provision shall be fully severable, and this Agreement shall be construed and enforced as if such illegal, invalid, or unenforceable provision had never comprised a part of this Agreement.

19. Procedure for Handling Disputes / Governing Law

19.1. All disputes and disagreements arising during the execution of this agreement shall be resolved by the Parties through mutual discussion first, and if not resolved, through Arbitration.

19.2. The claim must be sent within 5 (five) days from the date of occurrence of the event, which was the basis for its submission, to [email protected].

19.3. The claim must contain personal data of the Client, contact details, description of the situation with date and time, references to specific clauses of this Agreement believed to be breached, and all supporting documents.

19.4. The term for consideration of the Client's claim is 14 working days from the date of receipt of the claim by Eyes on Spa, excluding the days of the Client submitting additional information requested by Eyes on Spa.

19.5. If mutual resolution fails, arbitration will be conducted in accordance with the Indian Arbitration and Conciliation Act, 1996 (as amended up to date), by a Sole Arbitrator appointed by mutual consensus.

19.6. Eyes on Spa is registered in Nerul, Navi Mumbai, Maharashtra, India. The Parties agree that any disputes, controversies, or claims arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts at Navi Mumbai, Maharashtra, to the exclusion of all other courts.

19.7. This agreement is to be construed and enforced under the laws of India. The parties consent to the jurisdiction of Navi Mumbai, and agree that the venue of any legal action shall be Navi Mumbai, Maharashtra, India.

20. Survival

All clauses and terms which by their nature should survive the expiration and termination of the present agreement shall continue in full force and effect subsequent to and notwithstanding any expiration or termination of this agreement by Eyes on Spa or the Client. This specifically includes clauses on Confidential Information, Non-Compete, Indemnification, Intellectual Property, and Publicity.

21. Miscellaneous

21.1. Entire Agreement: This agreement constitutes the entire agreement between the parties and supersedes any or all prior agreements, understandings, negotiations, warranties, or representations between the parties in connection with the subject matter of this Agreement.

21.2. Waiver: The failure of either party to promptly enforce or seek remedy for the breach of any provision of this agreement shall not constitute a waiver of such provision or any part thereof.

21.3. Force Majeure: Except for the payment of the subscription fee or any other due towards Eyes on Spa, neither Party shall be liable to the other for any delay or failure to perform due to fire, flood, strike, act of God, earthquakes, war, terrorism, invasion, hacking, riot or civil unrest, a national or regional emergency, blackout, shortage of adequate power or telecommunications, global pandemic, changes in Meta/Google advertising policies beyond our control, or any other causes beyond reasonable control.

22. Definitions

22.1. Time of Subscription: Time of Subscription is the moment the client agrees to the terms of the present agreement and makes the payment for the service opted by them.

22.2. Signing of the contract/agreement: The contract will be considered as signed and accepted when the agreement is made available in a clickwrap form to the client on the website and the client expressly clicks on the 'I Agree' button, or when the agreement is manually signed by the Client at onboarding.

22.3. Service Product: The complete client acquisition system provided by Eyes on Spa, including but not limited to ad management, AI systems, CRM setup, package systems, reputation management, consulting, and all associated materials.

22.4. Client: Client is any individual or entity that signs the present agreement and is thus bound by the terms of the present agreement.

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